Microsoft says it provided AI to Israeli military for war but denies use to harm people in Gaza

Microsoft acknowledged Thursday that it sold advanced artificial intelligence (AI) and cloud computing services to the Israeli military during the war in Gaza and aided in efforts to locate and rescue Israeli hostages. But the company also said it has found no evidence to date that its Azure platform and AI technologies were used to target or harm people in Gaza.

The unsigned blog post on Microsoft's corporate website appears to be the company's first public acknowledgement of its deep involvement in the war.

The partnership reflects a growing drive by tech companies to sell their AI products to militaries for a wide range of uses, including in Israel, Ukraine and the U.S. However, human rights groups have raised concerns that AI systems, which can be flawed and prone to errors, are being used to help make decisions about who or what to target, resulting in the deaths of innocent people.

Microsoft said Thursday that employee concerns and media reports had prompted the company to launch an internal review and hire an external firm to undertake "additional fact-finding." The statement did not identify the outside firm or provide a copy of its report.

"We provided this help with significant oversight and on a limited basis, including approval of some requests and denial of others," Microsoft said. "We believe the company followed its principles on a considered and careful basis, to help save the lives of hostages while also honoring the privacy and other rights of civilians in Gaza."

In its statement, the company also conceded that it "does not have visibility into how customers use our software on their own servers or other devices." The company added that it could not know how its products might be used through other commercial cloud providers.

In addition to Microsoft, the Israeli military has extensive contracts for cloud or AI services with Google, Amazon, Palantir and several other major American tech firms.

Emelia Probasco, a senior fellow for the Center for Security and Emerging Technology at Georgetown University, said the statement is noteworthy because few commercial technology companies have so clearly laid out standards for working globally with international governments.

"We are in a remarkable moment where a company, not a government, is dictating terms of use to a government that is actively engaged in a conflict," she said. "It's like a tank manufacturer telling a country you can only use our tanks for these specific reasons. That is a new world."

No Azure for Apartheid, a group of current and former Microsoft employees, called on Friday for the company to publicly release a full copy of the investigative report.

"It's very clear that their intention with this statement is not to actually address their worker concerns, but rather to make a PR stunt to whitewash their image that has been tarnished by their relationship with the Israeli military," said Hossam Nasr, a former Microsoft worker fired in October after he helped organize an unauthorized vigil at the company's headquarters for Palestinians killed in Gaza.

Cindy Cohn, executive director of the Electronic Frontier Foundation, applauded Microsoft Friday for taking a step toward transparency. But she said the statement raised many unanswered questions, including details about how Microsoft's services and AI models were being used by the Israeli military on its own government servers.

"I'm glad there's a little bit of transparency here," said Cohn, who has long called on U.S. tech giants to be more open about their military contracts. "But it is hard to square that with what's actually happening on the ground."